University of Arizona students, faculty, and staff must be aware of and comply with policies and guidelines for appropriate computing and network, see: Computing Policies. Examples of inappropriate e-mail include, but are not limited to, SPAM, pyramid schemes, mass-mailings marketing one or more products or services for sale, and chain-letters. Harassing e-mail messages can be construed as messages that threaten or intimidate the recipient.
If a harassing or inappropriate e-mail message is received by a UA faculty, staff, or student, the following protocol is suggested:
For e-mail that originates outside the Arizona.edu domain (i.e., something other than your U-System account, such as hotmail.com, yahoo.com, or msn.com), the University of Arizona is generally unable to do much more than you can yourself.
- First, try to deal with the issue yourself, if you feel you can.
- If you do not feel comfortable dealing with the issue, you should e-mail one or more designated accounts that have been established to receive complaints related to harassing or inappropriate e-mail. Most "free" e-mail providers have specific usage guidelines which can be accessed at their respective web site. For instance, if you were to receive a harassing message from joedoe@hotmail.com, go to www.hotmail.com and locate their policies. Then, find the e-mail address for which you should lodge your complaint. You should provide as much detail in your message as possible, and you must include all e-mail messages that relate to the complaint. Make sure you include the entire, expanded header information so the e-mail provider can accurately decipher where the mail originated from, including the path it took to reach your mailbox. Some known e-mail accounts to lodge complaints to include:
- abuse@hotmail.com
- abuse@msn.com
- abuse@yahoo.com
- Other e-mail accounts might be system or postmaster @ (whatever the domain is)
- Finally, if you feel that the issue is even more complex and life threatening, you should contact the University of Arizona Police Department for further suggestions on how to proceed. This may entail filing a Police report etailing the incident.
For e-mail that originates from within the Arizona.edu domain (i.e., your U.Arizona account, or another account such as joedoe@bpa.arizona.edu), the University of Arizona can take specific action.
- First, try to deal with the issue yourself, if you feel you can.
- Second, contact CCIT Customer Accounts at 520-626-2805, cuac@arizona.edu. You will be asked to provide a complete description of the incident(s), and will also be asked to e-mail all related documentation associated with the complaint. Include all expanded headers that precede the e-mail text, so origination points and travel paths can be determined.
- Finally, if you feel that the issue is even more complex and life threatening, you should contact the University of Arizona Police Department for further suggestions on how to proceed. This may entail filing a Police report detailing the incident.
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