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Robert C. Lancaster, Director
Computer Center Room 204
(520) 621-4482
E-mail: lancaster@arizona.edu
Primary Responsibilities
NTS is responsible for the provisioning and operations of the campus communication environment, i.e. voice and data services. This involves the work of several workgroups; Customer Service, Engineering & Estimating, Network Operations (Voice & Data) Installation & Repair, Warehouse Operations and Billing. NTS is also responsible for campus information services, help desk functions, site licensing and accounts management with the Computing & Network Support and Telephone Operator groups.
The University’s network (UANet) is composed of a series of local area networks (LANs), usually one per building, interconnected by a campus area network (CAN). The LANs are connected to a switch/router in one of three backbone hub sites, the aggregate of which forms the campus backbone. While building LANs are either 10, 100, or 1000 Mbps Ethernet, the campus backbone is 1000 Mbps Gigabit Ethernet. The traffic protocol carried on UANet is TCP/IP. UANet also connects to several National International network such as the Commodity Internet, Internet2, CENIC, the National Lambda Rail, NASA’s NSInet, state agencies and other non-profit agencies. NTS is also in the process of deploying a complete wireless overlay for the entire campus.
The University owns and operates its own Lucent 5ESS® Switch that provides all telephone services on campus, with the exception of wireless services and Voice over IP (VOIP). Both analog (POTS) and digital (ISDN) line services are provided. Standard telephone features include Caller ID, customer-originated trace, three-way calling, call forwarding, call transfer, auto-call back, and call pickup. Among the optional features are Calling Number Display, voice mail, multi-line hunting, and queuing.
CCIT NTS also engineers, installs, operates, maintains, and repairs this system. Services are provided to students living in Residence Life buildings. The 5ESS® Switch is located in the Computer Center and the copper and fiber cabling radiating to all served campus buildings makes these services possible. Most recently, NTS has begun to deploy Voice-over-IP service in newly constructed buildings and select renovated buildings such as Optical Science and Architecture.
